ValueMed Best Practices Training Program

“Profit with Purpose: Professionalism, Promotions, and Patient Care”

🎯 PROGRAM OBJECTIVES

• Equip all staff with best practices in professional pharmacy operations

• Maximize store profitability through ethical upselling and add-on selling

• Reinforce ValueMed’s commitment to generic-first service model

• Educate on patient-centered care and clinical awareness

• Standardize operational discipline across all branches

📍 MODULE 1: FOUNDATION OF VALUE SERVICE

✅ Greeting the Customer

• Always greet with a smile and warm tone

• Use the customer’s name when possible“Good morning po, welcome to ValueMed!”

✅ Understanding the Need

• Listen carefully to what the customer is asking

• Ask: “Sino po gagamit?” or “May reseta po ba kayo?”

• Check for chronic condition triggers (e.g., BP, diabetes, pain)

✅ Generic First Policy

• Always offer a generic alternative first, even if branded was requested

• Use MIMS.com to verify brand-generic counterpart

• Sample line: “Meron po tayong mas abot-kayang generic version na pareho lang ang bisa.”

📍 MODULE 2: STRATEGIC UPSKILLING = PROFITABILITY

💊 Product + Service Pairing (Upselling with Purpose)

Customer Buys	Offer This	Why
Anti-Hypertensives	✅ Free BP Check   ✅ VitaFix Xanthone with Alpha, Beta & Gamma Mangosteen	Helps manage hypertension, adds value
Anti-Cholesterol / Cardio Meds	✅ Free BP Check   ✅ Cosmo Body L-Carnitine	For weight-related cardiovascular risk
Anti-Diabetic Meds ≥ P200	✅ Free Blood Sugar Check   ✅ VitaFix Xanthone	Improves sugar regulation support
Vitamin B Complex (Nerve Pain)	✅ BFCLab Acai Berry Extracts	For enhanced nerve health relief
Arthritis Medicines	✅ Joint Formula	Relieves osteoarthritis symptoms
Asking for Vitamin C	✅ CosmoCee (Natural Vitamin C + Bioflavonoids)	Stronger antioxidant + better absorption

🟢 Use customer conditions as an opportunity to educate and recommend related supplements that support their condition.

📍 MODULE 3: PHARMACIST COUNSELING GUIDELINES

👩‍⚕️ Counseling Patients

• Provide brief but complete explanations on medicine usage

• Sample advice:“Inumin po ito pagkatapos kumain para iwas sa iritasyon ng sikmura.”

• If patient asks for 1000mg but only 500mg is in stock:“Pwede po kayong uminom ng dalawang 500mg para makuha ang required dose.”

📍 MODULE 4: MERCHANDISING & INVENTORY DISCIPLINE

🛒 Arrangement of Medicines

• Sort by category and then alphabetically for speed and accuracy

  Example: Cardiovascular → Amlodipine, Atenolol...

📋 Physical Inventory Submission

• Submit Weekly Inventory every Monday to HQ via the prescribed form or e-portal

• Double-check expiration dates during physical count

🔄 Stock Replenishment Coordination

• Coordinate with HQ’s Stock Controller to align stock levels

• Ensure high-selling generics and VitaFixStore items are always available

📍 MODULE 5: BEST PRACTICES FOR SALES-ORIENTED SERVICE

📌 Key Reminders:

• Always upsell ethically — make sure the customer benefits

• NEVER force or mislead, instead suggest based on need

• Maintain clean uniforms and nameplates

• Keep store environment clean, well-lit, and stocked

• Promote consigned items actively (VitaFix, Cosmo, etc.)

• Participate in monthly marketing themes from HQ

• Encourage customers to return for free services (BP, blood sugar, etc.)

🧪 BONUS: OPTIONAL CLINIC ACTIVITIES

🏥 Mobile Clinic Planning

• Plan Monthly in-store diagnostics or ValueMed Konsulta with your Account Executive

• Push sales of featured medicines and supplements during events

• Example: “Heart Health Day” – Free BP Check + push VitaFix Xanthone

🎯 FINAL THOUGHTS:

Being a ValueMed team member means combining expertise, empathy, and entrepreneurial drive. When you understand the patient’s needs and offer professional, affordable solutions, everyone wins — the patient, the store, and the community.

Let’s continue to be known as the pharmacy that cares, saves, and serves professionally.